Utility Billing

COVID-19 RELIEF

The City of Fife recognizes this is a stressful time for many due to the financial effects of COVID-19. We are offering a hardship payment plan for City of Fife utility customers. We are suspending water shutoffs through July 31, 2021 and waiving late fees through January 27, 2022.  Fife Residents may also have Tacoma Public Utilities and/or Puget Sound Energy utility bills. Both of these utility companies are offering utility assistance. Check for assistance at these agency websites: 

TPU: https://www.mytpu.org/emergencyassistance/ 

PSE: https://www.pse.com/pages/bill-and-weatherization-assistance.

HARDSHIP PAYMENT PLAN

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This relief plan is for City of Fife residential and business utility customers.

SHUTOFFS: We are temporarily suspending water shutoffs for nonpayment.

WAIVING FEES: We are waiving late fees for utility bills.

PAYMENT PLANS: We are working with customers to establish payment plans. Click here to apply for a hardship payment plan or contact Utility Billing Customer Service at 253-896-8620. Leave a message and your call will be returned.

We urge customers to do their best to continue paying their bills. The additional steps taken above do not relieve customers from paying their bills, but allows for spreading out payments over a longer period of time.

FOR HELP: If you are in need of utilities assistance, the community organization United Way may be able to connect you with programs in this area to assist in bridging the financial gap.  United Way may be reached by dialing the 2-1-1 Help Line. For financial help and other resources during this time, please visit cityoffife.org/covid19.

UTILITY BILLING INFORMATION 

The City of Fife provides utility services water, sewer and storm drainage/surface water management. If you have specific questions about utility billing, discount programs available, or how to make a utility payment, here are a few answers. Click on the green menu tabs to explore each topic area.

  1. UTILITY BILLING OVERVIEW
  2. SENIOR & DISABILITY DISCOUNT PROGRAM
  3. BILLING CYCLE OVERVIEW
  4. HOW TO MAKE A UTILITY PAYMENT

The City of Fife provides utility services water, sewer, and storm drainage/surface water management.

UTILITY BILLING

For new account set up, service changes or questions concerning billing, contact the Utility Billing Customer Service at 253-896-8620. To make a payment or check your balance, call our automated phone system 253-922-2489, press 1 for utility billing, then 1 to manage your Utility account.

QUALITY PROBLEMS OR LEAKS

Questions or concerns regarding water quality, water pressure, locating leaks, reporting broken hydrants or leaking water mains should be directed to the Public Works Department at 253-922-9315.

UTILITY RATE INFORMATION

Have you ever wondered what our utility rates are and how the City of Fife calculates those rates? Find information below about your sewer bill, water bill and storm drainage bill calculations. You'll also find information about the new rates for 2021, as well as utility tax disclosure information. Click on the green menu tabs to explore each topic area. 

  1. UTILITY RATE CHANGE INFORMATION 2021
  2. HOW IS MY SEWER BILL CALCULATED?
  3. HOW IS MY WATER BILL CALCULATED?
  4. How is my STorm Drainage Bill Calculated? 
  5. Utility Tax Disclosure Information

Wondering about our utility rates? Here are the city's utility rates for 2021. Click here for more detailed information about the rate.

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NON-RESIDENT SEWER CUSTOMERS

In 2013, the City of Edgewood approached the City of Fife with an interlocal agreement proposal to ask for the City of Fife’s assistance in providing sewer services for residents of the City of Edgewood along the hillside in the Westridge area.

The area served under this agreement is referred to as the Edgewood Sewer Service Area.

That agreement provided sewer services for Edgewood residents using the City of Fife’s sewer infrastructure. That agreement allowed the City of Edgewood to avoid building expensive infrastructure of its own that would have been cost-prohibitive. Instead, they essentially requested to “rent” sewer capacity and sewer services through the City of Fife.

Please click here for a background document that answers questions about this sewer fee.