Utility Billing

WATER SHUTOFF MORATORIUM IS ENDING

The City of Fife would like you to know that the COVID-19 utility moratorium ends September 30, 2021.

The utility moratorium was issued by Washington State and prevented water shutoffs by utility providers during the pandemic. That moratorium is now ending on September 30.

The city will resume water shutoff notices for delinquent accounts beginning on October 11, 2021.

If you have a past-due balance, please contact us at 253-922-2489 (press 1) to make payment arrangements and ensure that your water service is not interrupted.  Read below for more information on how to apply for a payment plan agreement below.

Payments can be made these ways:

ONLINE: https://fife.merchanttransact.com/Default.aspx

PHONE: 253-922-2489, press 1

MAIL: By postal mail, 5411 23rd St. E., Fife, WA 98424

CITY HALL: At the drop box, or in-person at Fife City Hall, 5411 23rd St. E., Fife, WA 98424

PAYMENT PLAN AGREEMENT INFORMATION 

The City of Fife recognizes this is a stressful time for many due to the financial Utility program form Opens in new windoweffects of COVID-19. We are offering a hardship payment plan agreement for City of Fife utility customers.

A payment plan requires that you still pay your bills, but the payments will be spread over a period of time. To sign up for the plan, please visit this page to make your request. If you have questions, you may reach out to utilitybilling@cityoffife.org or call city staff at 253-922-2489 (press 1).

GET HELP FROM LOCAL AGENCIES

If you are in need of utilities assistance, the community organization United Way may be able to connect you with programs in this area to assist in bridging the financial gap.  United Way may be reached by dialing the 2-1-1 Help Line. For financial help and other resources during this time, please visit cityoffife.org/cityupdates.

CHECK YOUR UTILITY PROVIDER

Fife residents may also have Tacoma Public Utilities and/or Puget Sound Energy utility bills. Both of these utility companies are offering utility assistance. Check for assistance at these agency websites: 

TPU: https://www.mytpu.org/payment-billing/payment-information/payment-assistance/ 

PSE: https://www.pse.com/pages/bill-and-weatherization-assistance.

UTILITY BILLING INFORMATION 

The City of Fife provides utility services water, sewer and storm drainage/surface water management. If you have specific questions about utility billing, discount programs available, or how to make a utility payment, here are a few answers. Click on the green menu tabs to explore each topic area.

  1. UTILITY BILLING OVERVIEW
  2. SENIOR & DISABILITY DISCOUNT PROGRAM
  3. BILLING CYCLE OVERVIEW
  4. HOW TO MAKE A UTILITY PAYMENT

The City of Fife provides utility services water, sewer, and storm drainage/surface water management.

UTILITY BILLING

For new account set up, service changes or questions concerning billing, contact the Utility Billing Customer Service at 253-896-8620. To make a payment or check your balance, call our automated phone system 253-922-2489, press 1 for utility billing, then 1 to manage your Utility account.

QUALITY PROBLEMS OR LEAKS

Questions or concerns regarding water quality, water pressure, locating leaks, reporting broken hydrants or leaking water mains should be directed to the Public Works Department at 253-922-9315.

UTILITY RATE INFORMATION

Have you ever wondered what our utility rates are and how the City of Fife calculates those rates? Find information below about your sewer bill, water bill and storm drainage bill calculations. You'll also find information about the new rates for 2021, as well as utility tax disclosure information. Click on the green menu tabs to explore each topic area. 

  1. UTILITY RATE CHANGE INFORMATION 2021
  2. HOW IS MY SEWER BILL CALCULATED?
  3. HOW IS MY WATER BILL CALCULATED?
  4. How is my STorm Drainage Bill Calculated? 
  5. Utility Tax Disclosure Information

Wondering about our utility rates? Here are the city's utility rates for 2021. Click here for more detailed information about the rate.

Rate change information Opens in new window

NON-RESIDENT SEWER CUSTOMERS

In 2013, the City of Edgewood approached the City of Fife with an interlocal agreement proposal to ask for the City of Fife’s assistance in providing sewer services for residents of the City of Edgewood along the hillside in the Westridge area.

The area served under this agreement is referred to as the Edgewood Sewer Service Area.

That agreement provided sewer services for Edgewood residents using the City of Fife’s sewer infrastructure. That agreement allowed the City of Edgewood to avoid building expensive infrastructure of its own that would have been cost-prohibitive. Instead, they essentially requested to “rent” sewer capacity and sewer services through the City of Fife.

Please click here for a background document that answers questions about this sewer fee.